On every tour and transfer page, you will see a box on the right asking for some brief details (the date you want to take the tour, the number of adults and children) and a Book Now button.
1. Enter the date you want to take the tour or transfer and the number of travelers.
2. Select the option you want. Some tours or activities offer different options you can choose from. The tour may be offered at different times in the day or have different inclusions (menus for example). In these cases you will see a dropdown menu that lists all the choices available for your selected day.
3. Click the Book Now button.
4. You can review your selected tours or transfer on the shopping cart page where you can see an exact price quote for the tour you have selected. Make sure you double-check the number of travelers and the date and time of departure. You can continue shopping or proceed to checkout.
5. On the checkout page, you'll be prompted to enter your traveler, payment and contact details. Finally, review the information to make sure that your email address and contact information is accurate before clicking the BOOK NOW button.
6. You will receive a confirmation email for your booking. When the booking is confirmed, you will receive a voucher through email. In case we need to confirm the tour with our local supplier first, you will receive the voucher within 72 hours.
7. Print your voucher and present it to our local supplier to claim your tour or transfer. Please note that your voucher may contain special instructions on how to claim the service. All vouchers will include the local contact information of our travel service supplier.
Food Experiential is a complete online booking service that offers 24 hour, 7 days a week customer service via email and phone. Our customer service guarantees an answer under 36 hours, with most requests answered within 24 hours. To make a booking over the phone, our call center is open 24 hours 7 days a week.
From the USA and Canada: 1-866-988-TOUR (1-866-988-8687). It is a Toll free number!
From UK: +44 20 7193 8320
From Australia: +61 2 8003 4300
From Hong-Kong: +852 8173 6120
Food Experiential products can only be booked in advance, online or by phone. We recommend that you book your activities and transfers early, because many of our most popular products are sold out weeks or even months before.
However, many of our Hop On Hop Off tours can actually be booked on the same day in case you find yourself with a free day on your vacation. Call our reservations department to find out more !
Our system will accept any VISA, MasterCard, Diners, Discover, JCB and American Express credit and debit cards (including prepaid) for payment.
In instances when you use a credit card with an account name different from the lead traveler, we will require a copy of the card, the cardholder's ID and an authorization letter. We may require additional documents in some cases.
For special request group bookings, wire transfer payments are possible but subject to additional conditions.
Booking on Food Experiential is very safe!
We use the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies. We use one of the leading provider of SSL certificates, Thatwe. We do not save any of your credit card information in our database They are directly sent to the payment gateway for the transaction.
Yes! You can book as many tours, transfers and activities as you want, in any destination. Though we suggest that you carefully check the start and end times and consider the travel time if booking more than one tour on the same day.
You can add tours and activities by clicking on the <strong>Continue Shopping</strong> button in the Shopping Cart page.
You will receive a separate confirmation and voucher for each tour.
Because our popular tours sell out early, We recommend to book as early as possible! The Price Information section of every tour lists prices and the schedules available depending on the season. Product updates occur everyday. If the date you want is outside this range, please contact our Customer Service via email.
Please note that some tours are only available in Summer or Winter.
Most tours are confirmed at time of booking. However some activities will be confirmed within 72 hours. If confirmation or otherwise is not received within 72 hours, please contact our Customer Service for further assistance.
The voucher includes important information on how to take the activity and also contact information of the activity provider. Please follow these information, In any case, you must print your voucher and bring it with you.
Please follow the important information indicated on your voucher. In most cases, the local provider will require you to redeem this voucher and show a valid photo ID for verification.
Yes. If you don't have any means to print your voucher, please contact our Customer Service who will try to fax it to you. Without the voucher, you may not be permitted to join the tour. In most cases, the local provider will require you to redeem this voucher and show a valid photo ID for verification.
Please check the Important Information section of your voucher, as there may be separate instructions.
The days of operation of every tour and activity can be found in the Product Details section, on the tour information page. In some cases, schedule of departures for the same tour may change depending on the season.
The times of departure can be found in the Product Details and in the Price information section on the tour information page. If there are multiple times of departure per day, please indicate your preference on the booking form. If you have already booked the activity, please carefully read the important information on your voucher.
The starting point can be found in the Product Details section, on the tour information page. For many destinations and activities, the pick up is included.
Please check the Important Information section of your voucher for the exact information.
If you need directions to this point, you can contact the local service provider 24 to 48 hours prior to your confirmed departure date - you will find their phone number on your voucher.
Hotel pick up points are either listed on the tour information page, given on the voucher or you'll be advised (on the voucher) to call the travel provider's local telephone number 24 hours prior to confirm your hotel pick up details - you will find their phone number on your voucher.
You will also be asked to enter your hotel name and address during the booking process and we will organize the pick up in advance, if possible.
Please check the Important Information section of your voucher for the exact information.
We will try our best to organize a pick up however most tour operators do not pick up from private residences. Eventually, you can provide the nearest major hotel to where you are staying, and enter these details as the address information in your booking request. Alternatively you can make your way to the main starting point listed in the Product Details section, on the tour information page.
We do not provide such information. However, you can check the starting point listed in the Product Details section, on the tour information page, and try to find a hotel nearby.
The activities including pick up generally include drop off at your hotel. Please check the complete description of the tour, and the "Includes" and "Excludes" sections on the tour information page. Most activity suppliers will accept to drop you off at a particular place however this must be arranged directly with them.
All the tours and activities provided by Food Experiential are available in English. Other available languages can be found in the Product Details section, on the tour information page. If this information doesn't appear, then language is not relevant for this specific tour or activity. In some cases, you may be able to select a language option. Sometimes, specific languages are available at an extra cost - in this case, you can mention it in the booking request and our Customer Service will contact you directly.
Most tours and activities do not offer airport pick ups.
If a tour does offer airport pick ups, this information will be listed in the Product Details section, on the tour information page.
If you need pick up at the airport, this can eventually be organized as a special request for an additional cost. Please contact Food Experiential Customer Service.
Eventually you will need to make your way to the main meeting point listed in the Product Details section, on the tour information page or to choose a pick up hotel you can get to, if the tour or activity includes hotel pick up.
The days of operation of every tour and activity can be found in the Product Details section, on the tour information page. For many destinations, there are specific tours running on Christmas and New Year. They will be promoted during Holiday Season.
Availability can be checked directly online or by calling Food Experiential Customer Support. If a tour or activity isn't available for the date that you have chosen, our Customer Service will contact you to offer the available options.
Yes. Please check the Important Information section of your voucher. In some cases, a local emergency number is also indicated.
Food Experiential accepts online bookings for up to 49 passengers per activity. For groups over 50 people, you can also contact us through our Group bookings page. We can arrange discounts or special services for groups over 10 persons.
You can receive a quote online at any time. The total price for each activity will be indicated on the shopping cart. All prices given online are current and up to date. If you have a special request, please contact our Customer Service. If you need a quote for a group, please contact us through our Group bookings page.
We will try our best efforts with our local suppliers to answer any Special Requests within 36 hours, and most requests are answered within 24 hours. If you have not heard from us, please contact us back.
Most tours are confirmed at time of booking or within 72 hours. In some cases, it might take a little longer, especially during holidays or week ends. After 72 hours, please check your "spam" folders because some internet providers might inappropriately filter our emails out of your inbox or please check the status of your booking online. If it is not yet confirmed, please contact our Customer Service for further assistance.
We guarantee reply to all your emails! Please check your "spam" folders because some internet providers might inappropriately filter our emails out of your inbox.
If you don't have any means to print your voucher, please contact our Customer Service who will try to fax it to you. Without the voucher, you may not be permitted to join the tour. In most cases, the local provider will require you to redeem this voucher and show a valid photo ID for verification. Please contact us for more information.
Some tours and activities require reconfirming 24 hours in advance. Please follow carefully the Important Information section of your voucher. If you will not be arriving at your destination in time to reconfirm within 24 hours, please reconfirm with the tour operator prior to this time as departure times and locations may vary slightly.
Upon booking, you should receive by email a notification of booking including the reference of each activity booked with us. If you have not received it, please contact Food Experiential Customer Service via email with the email address used upon booking and the name of the tour. We will verify if we have received your booking request successfully and inform you of the status of your activity.
All credit card transactions are 100% automated. If upon booking you get an error message about your credit card, contact your bank to verify that the monthly spending limit has not been exceeded or that there are no 'security' blocking Internet transactions (card not present). Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact our Customer Service.
We recommend you "refresh" or "reload" your pages and try again. Generally, empty the cache and book again should fix the problem. If you are still experiencing difficulty, please contact our Customer Service via email with the details, including the URL, the product you would like to book and the exact error message.
Please contact our Customer Service via email with the details, including the URL and the exact error message.
We try to be flexible but except otherwise stated, Activities, transfers or packages or any product cancelled are subjected to a cancellation fee ranging from 5% to 100% of the total amount paid, depending the type of products and the time it was cancelled.
Please read the terms and conditions for more information.
For some activities, the cancellation policy is indicated directly on the activity page.
You must contact us to inform us of your cancellation.
Your cancellation must be followed by a confirmation of cancellation from us, by email.
Please read the terms and conditions for more information.
Amendments can be done before your tour date. You can normally change passenger names, tour dates, number of persons however this is not guaranteed. We try our best with our local suppliers to be very flexible and fulfill your request however in some cases that may incur penalties or the need to cancel your booking and make a new one. Please contact us to amend your reservation. For last minute requests, you may contact the tour operator's phone number indicated on your confirmation voucher for faster correspondence. For more information, please check our terms and conditions.
If you know you will be late for the tour, you must try to contact the local supplier as soon as possible. The contact information is indicated on your voucher. If the local supplier is not reachable, you may also contact Food Experiential Customer Service and we will advise the travel service provider on your behalf. We will do our best to coordinate with our local supplier to find an arrangement however we cannot guarantee that you will be able to join on the activity. If you do not show up for the tour, this will be considered as a cancellation / no show and subject to cancellation fee. Please make sure you read the terms and conditions for more information.
Tours normally operate rain or shine, however, our local suppliers may be forced to cancel in the event of a really bad weather. A cancellation of tour is solely under their consent, and not in the event of a really bad weather. A cancellation of tour is solely under their consent, and not of the client. Should this happen, a refund may be issued, but only with the local supplier's authorization.
Some tours may require a minimum number of participants in order to operate. You would have to contact the local tour operator 24 hours before the tour date to reconfirm the status of your reservation. In the event that the minimum requirement is not met which would lead to a cancellation of the tour, a full refund will be issued.
Refunds are made on the credit card used at time of booking, even if the card has been lost or cancelled. In this case your financial institution will still be able to transmit the refund.